Questions about Maximus
Maximus is an agentic customer success platform for enterprise SaaS: it connects to HubSpot, Salesforce, Jira, Slack and Zendesk, then runs the customer lifecycle for you. It costs $189 per seat per month, or $170 per seat per month billed annually, with every feature and integration included. Most teams connect their stack and see their first risk scores within one business day, and there is no implementation fee.
Pricing and terms
How much does Maximus cost?
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Maximus is $189 per seat per month, or $170 per seat per month when billed annually ($2,040 per seat per year). Every feature and integration is included. Minimum three seats.
Can I add or remove seats later?
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Yes. Seats are adjustable at any time from billing settings, and changes are prorated automatically.
What Maximus is and does
What is an agentic customer success platform?
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It is a CS platform where autonomous AI agents execute the work — monitoring accounts, drafting outreach, opening tickets, escalating risk — instead of only displaying dashboards for humans to act on.
Which tools does Maximus integrate with?
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HubSpot and Salesforce for CRM; Jira and Linear for delivery; Slack and Microsoft Teams for communication; Zendesk, Intercom and Freshdesk for support; plus Snowflake, BigQuery, Segment and Gong.
How long does implementation take?
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Most teams connect their stack and see their first risk scores within one business day. There is no implementation fee.
How is Maximus different from Gainsight or ChurnZero?
This is the Maximus answer to “How is Maximus different from Gainsight or ChurnZero?”. Link to this answer
Legacy platforms are reporting layers that require a dedicated admin and a six-figure implementation. Maximus runs the work autonomously, prices transparently per seat, and goes live in a day.
Security, compliance and data
Is my customer data used to train AI models?
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No. Maximus never uses customer data to train foundation models, and this is contractually guaranteed in the DPA.
Is Maximus SOC 2 compliant?
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The Maximus SOC 2 Type II status is in progress — not yet verified. ISO 27001 status is in progress — not yet verified.
Where is data stored?
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In the region you choose at provisioning: United States, European Union, or India.
Trying and buying Maximus
Do you offer a free trial?
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Maximus offers a 14-day money-back guarantee instead of a trial, so you start on real data from day one.